Management Phil.
【MANAGEMENT PHILOSOPHY】
| Dimension | Determination | Explanation | Goal |
|---|---|---|---|
| CUSTOMER RESPONSE | We respond quickly to customer requirements. | Execute the policy that customer is always right. Strive to respond to customers quickly and aim to increase customer satisfaction. | 1. Achieve same-day response to customers. 2. Increase the rate of customer satisfaction each year and reach 93% satisfaction. |
| QUALITY | We pursue endless quality enhancement. | Treat our products as pieces of art and work towards perfection and uniformity. Strive towards high product and service quality by carrying out Total Quality Management (TQM) system. | 1. Pursue zero customer complaints. 2. Ensure that all our employees have quality consciousness. 3. Quality improvement increases US$6,235 every year. |
| INNOVATION | We are proud of continuous innovation. | Instill innovations into the business culture. Insist on a good percentage of innovation investment. Share the fruitful harvest of innovation. | 1. Expend 5% of our revenue as the expense of research and development. 2. New products account for 3.5% of total revenue. |
| EFFICIENCY | We strive for higher efficiency. | Maintain high efficiency to remain competitive. Increase every department's work efficiency. Emphasize our growth to reduce competitor threats. Every employee must have efficiency consciousness. | 1. Every department reaches an achievement rate of 75% standard is required. 2. Work efficiency exceeds all competitors. |